Tuesday, September 4, 2007

Part 7 of Our Industry Outlook: Customer Service and Customer Service Representatives

It's Tuesday, but sure feels like Monday at the Orlando Employment Guide offices. After a long weekend we are back to working hard to match great employers with even greater job seekers. We are starting off the week with one of the most searched categories on our parent site the Orlando Employment Guide.This industry would be the realm of customer service. We see these people everywhere we go, from the shopping malls, to over the phone help to most any business that aims to please every last one of their clients and customers. Knowing this, employers need to find the best of the best to represent their company as customer service personnel. Here is a snippet from the feature on customer service representatives:

Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company’s customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably. All customer service
representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means—by telephone; by e-mail, fax, or regular mail correspondence; or in person. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Most customer service representatives use computers and telephones extensively in their work. Customer service representatives frequently enter information into a computer as they are speaking to customers. Often, companies have large amounts of data, such as account information, that can be pulled up n a computer screen while the representative s talking to a customer so that he or she an answer specific questions relating to the account. Customer service representatives also may have access to information such s answers to the most common customer questions, or guidelines for dealing with complaints. In the event that they encounter a question or situation to which they do not know how to respond, workers consult with a supervisor to determine the best course of action. Customer service representatives use multi lined telephones systems, which often route calls directly to the most appropriate representative. However, at times, the customer service representative must transfer a call to someone who may be better able to respond to the customer’s needs.


We hope this article finds you at an exciting time in your life. You may be at a changing of careers, finding your first job or looking to liven up your life. For the complete customer service industry outlook please visit theOrlando Employment Guide.

For an up to date list of available customer service positions please use the Employment Guide's database of available jobs: Customer Service Available Positions:Apply NOW!

Have a great week and happy hunting Orlando!!

-Greg Rollett

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